FAQ

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FAQ

We offer by far the largest selection of equipment options with the help of our configurator. Equipment requests that cannot be selected in the configurator are unfortunately not possible. Due to our work process and product safety, it cannot be deviated from. Each bike already has the best possible selection in the configurator.

The test bike fleet from the showroom is intended for test drives by our visitors, customers and fans on site. The bike that you are trying out in the showroom cannot be packed up and taken with you. However, some of our test bikes are available to take with you - also at special prices. You can find more information about the "test bikes" - as well as an overview of the currently available models on our page: Testbikes.


The delivery time of your bike depends on the selected components. The estimated delivery time can be found at the bottom of the configurator and shows you how long it will take until your bike is ready.


After receiving your order, we will send you an order confirmation within 24 hours. This order confirmation contains an estimated delivery date. Please note that the information given is an estimated delivery date at the time of your order. Shortly before collection or shipping, you will be informed separately that your bike is ready.


Your finished bike will be delivered in a large box by a forwarding agency. The bike is ready for the first ride in just a few simple steps. Fix the pedals (please follow the instructions) and the stem / handlebars and drive off.


The wheels are delivered in a setting for safe transport. You set the saddle height yourself so that you feel comfortable on your first test kilometers. The suspensions are always filled, you only have to take care of the correct air pressure and the suspension settings yourself. This way you get to know the effect, technology and functionality of the suspension in the respective settings and thus use the potential of the bike better. The requirements, seating position, weight distribution and preferences are too diverse to be able to set them before shipping


All MAXX bikes are fully assembled, adjusted and checked by qualified mechanics. The handlebars are transverse and the pedals can only be dismantled in the bike box for packaging reasons. You can easily attach these yourself according to our assembly instructions.

E-bike: When your MAXX e-bike is shipped, the battery is charged to 30%.


If you are not to be found at the delivery address at the time of delivery, you will find a notification in your mailbox. The goods must then be picked up at the post office mentioned within the next 7 working days. Please take your identity card with you. Another person with a power of attorney can also pick up the package for you.


You are welcome to come to our showroom in Rosenheim and test drive the current models of our test bike fleet on site. However, you should make an appointment in advance for a detailed consultation. Our trained staff will be happy to advise you in detail about your MAXX dream bike. Please use our contact form and make an appointment for your consultation: to the contact form

We are looking forward to your visit. You can find more information about the showroom test bikes, how to get there and opening times on our showroom page.


All the test bikes that we currently have available for testing in our test fleet at MAXX Bike World can be found at

under: Test and demo bikes


Please first check whether the specified seat height ranges for both possible frame sizes are right for you. If this is the case, the following rules of thumb apply: If you decide on the smaller frame size, you choose the shorter and deeper version. The result: You sit sportily and compactly on the bike. With this bike you get a lively ride with more agility. If you choose the larger frame, you will sit a little more comfortably because the chosen bike is longer and higher. In comparison, this frame size offers more driving stability, which ensures better straight-line stability. We recommend that you make your choice based on the intended use and personal preferences. If you are not sure, we recommend comparing it to your current bike or visiting one of our MAXX dealers. Here you will receive detailed advice on bicycle ergonomics and you can already test ride test bikes.


If you as an employee would like to order your new MAXX bike directly from MAXX via a leasing provider, we can enter your final configuration directly into the respective portal as an offer. Here you can find the link how it works: HERE


If you want to order directly from MAXX and there is no MAXX partner dealer in your area, we will help you select the MAXX models for the required application. You or we together create a final configuration, which includes all details. You order this directly online with your address data. As an order confirmation you will receive your order confirmation by mail with account details for the transfer of the deposit of about 10%. The estimated delivery time is shown in the configuration. After completion we will email you a completion notification. If the bike is to be shipped, we ask you to pay the remaining amount, the shipment will be immediately after receipt of payment. 

VAT regulation for residence and delivery to other EU countries or Switzerland: We are required by law to invoice the valid VAT of the destination country. Therefore, the amount of VAT may differ from the stated prices in the configuration, as it includes the valid German VAT. The order confirmation or invoice will show the appropriate VAT.

Shipping: We ship the bikes fully assembled in solid special boxes - on the European continent by ground as part load by truck, otherwise by air freight. Due to the large batteries, ebikes cannot be transported by air due to IATA regulations, or only with an extreme safety surcharge. The prices for bike shipping depend heavily on the destination and must be requested individually.


If you want to order directly from MAXX and there is no MAXX partner dealer in your area, we will help you select the MAXX models for the required application. You or we together create a final configuration, which includes all details. You order this directly online with your address data. As an order confirmation you will receive your order confirmation by mail with account details for the transfer of the deposit of about 10%. The estimated delivery time is shown in the configuration. After completion we will email you a completion notification. If the bike is to be shipped, we ask you to pay the remaining amount, the shipment will be immediately after receipt of payment. If you pick up the bike yourself at our factory in Rosenheim, the remaining amount can be paid on site. We only accept giro card payments. The pick-up date can be easily arranged online.