FAQ

Do you have a question for MAXX?

Here you will find the most popular topics, questions and answers

FAQ

You can order ABUS key code keys directly from www.abus.com by specifying the key code number of your code card. Your replacement key will be with you quickly and easily.


In the event of a defect in your Fazua system, you can contact the Fazua service directly. Fazua handles your service case directly.


Due to the higher frame weight and the greater forces caused by the electric drive, some components such as B. the chain can be replaced a little earlier than with a normal bike. We therefore advise you to have your e-bike serviced every six months


You have two years of statutory warranty from the respective manufacturer on all spring elements, with the exception of wearing parts such as lubricants, bushings and seals. You can find more information on our Guarantee & Warranty page.


  • Please note: MAXX guarantees that privately used MAXX products will be free from defects in workmanship and materials for a total of 10 years, identified and identified by the MAXX logo, in particular the frame. We grant a 100% guarantee up to and including the 5th year from the date of purchase or the date of registration; after the 5th year up to and including the 10th year from the date of registration, we charge a user share of 50% of the sales price valid at the time of damage of the exchange part. In return, the customer receives a state-of-the-art component. MAXX will, at its option, replace or repair the defective component for a product of the same or equivalent value or a successor product; subsequent improvements are permitted. Frame from MAXX.
  • If there is a warranty claim for a component from another manufacturer, please contact the relevant manufacturer directly. In the event of a MAXX warranty claim, we calculate the costs for shipping, the conversion in the MAXX workshop and for the required working time. You do not incur any costs for the replaced material (frame or fork). You are also welcome to make use of other MAXX services as part of a warranty claim. The costs for this will be billed to you separately.

If there is a problem with your Maxx product, we ask you to contact your Maxx dealer or sales contract partner, from whom you purchased the product, along with the proof of purchase, which also includes the configuration code, and to show them the error. They will check the whole thing and can then contact our service team to find a solution. If your sales contract partner no longer exists, please contact an alternative Maxx dealer or contact our service department.
Find a dealer on our website here: www.maxx.de